Jeanifer Decena is a strategic and compassionate leader with extensive experience in program management, community engagement, and trauma-informed care. With a strong foundation in psychology and developmental disabilities, she has dedicated her career to enhancing service delivery in healthcare and nonprofit sectors.

Currently, as a Case Manager and Consultant at Big Hearts Home Care, Jeanifer has spearheaded the planning and development of the Developmental Disabilities Program. She has played a crucial role in aligning services with Community Living BC (CLBC), ensuring compliance with best practices and regulatory standards. Her leadership extends to marketing strategies, staff training, and policy analysis, all of which have significantly improved client outcomes.

Previously, she served as the Operational Manager at The Salvation Army Illuminate’s Propel Survivor Development Program, where she implemented trauma-sensitive care models, increasing program efficiency by 20% and enhancing employment opportunities for survivors. Her tenure at Lower Mainland Society for Community Living and Burnaby Family Life further strengthened her expertise in client-centered programming and education.

Beyond case management, Jeanifer has a strong background in leadership development, strategic planning, and program evaluation. She has successfully led staff training programs, policy compliance initiatives, and community outreach projects, consistently driving innovation in social services.

Academically, she holds a Bachelor of Arts in Psychology with minors in Human Counseling and Developmental Disabilities from Simon Fraser University, alongside a Bachelor of Science in Clinical Psychology from the Polytechnic University of the Philippines. Her commitment to continuous learning is evident in her healthcare certifications and professional development in program management.

Jeanifer is passionate about empowering marginalized communities, fostering inclusive spaces, and advocating for systemic improvements in social care. With her expertise and dedication, she continues to shape programs that enhance the lives of individuals and families in need.